We scale digital agencies.
So far, we’ve helped over 200 agencies in 5 continents over the last 5 years.
- Full Service Agencies
- Digital Agencies
- Design Agencies
Client Onboarding
Client Onboarding
Onboarding a new client is critical for the future of the relationship, and when done right can increase your capacity by 3x. Are you setting yourself up for success?
- Templates for organized, productive early-stage meetings
- Process flowcharts that set expectations for clients and internal teams
- Onboarding checklists to ensure completeness
- Training how to set expectations and milestones
- Intake forms for collection and organization of new client data
- Onboarding emails that make communication, clear, consistent, and effective
Client Management
Client Management
Constantly putting out fires and getting caught unprepared? Streamline your day-to-day for greater efficiency and client retention.
- Conduct a project management audit to evaluating process, tools, and adoption
- Support with training and implementation of new tools
- Setting milestones and key check-ins
- Stay ahead of potential issues with client satisfaction surveys
- Sample client emails for onboarding, conflict resolution, and reporting
- Tools for smarter work (dashboards, reporting, sharing files, etc)
- Case study templates to share success stories quickly
- Strategies for taking – and acting on – feedback
Project Management
Project Management
Ever feel like projects are managing your team? Get on track and protect your margins.
- Improving current PM processes
- Selecting the right PM tools for your business
- Setting up, and setting rules for dedicated process communication channels
- Centralizing client / team documents so they are easy to find
- Creating repeatable workflows so you are not reinventing the wheel
- Creating easy handoffs and review processes to avoid a million meetings
- Developing owner dashboards for team oversight without getting into the weeds
Hiring/Onboarding
Hiring/Onboarding
Missteps in hiring and firing and are the most costly a business can make. Nail the process, save time and money.
- Hiring emails, letters, and timelines that are consistent and repeatable
- Templates for creating job postings
- Interview guides that make screening valuable and productive
- Documenting your hiring pipeline, don’t get caught resource-constrained
- Scalable hiring/onboarding processes to get new hires up to speed quickly
- Training and assessments for new hires to cultivate better employees
- Onboarding scorecards for continuous process improvement
Sales Process
Sales Process
Sales are the lifeblood of your business. Let’s get it pumping!
- Documenting sales process, from lead generation to onboarding handoff
- Improving sales through sales training and online lead generation funnels
- Tools for overcoming objections, addressing pain points, and case studies
- Identifying ideal client personas and qualification processes
- Email and proposal templates that allow for scale and consistency
- Sales scorecard templates for individual and pipeline visibility
Who We Are
We are entrepreneurs at heart.
We are driven by a desire to help boutique agencies grow. Big corporations have resources you may not have, yet. But we know that with the right consulting and the implementation of proven tools, systems, and strategies, we can help remove the constraints you feel – real and imagined – and help you grow your agency, on your terms, and true to your vision.
We work with agencies at every stage to implement systems and processes that enable a more efficient working environment and help agency owners and leaders find harmony.
How We Can Help
You need help. That’s why you’re here. You’re in the weeds, we’re here to pull you out and show you that the chaos you feel is in fact, temporary. Our DIME Methodology™ is our battle-tested, validated approach for analyzing your current situation then documenting and implementing solutions.
We offer tools, training, and a collaborative tribe of agency leaders to help you achieve your goals, quickly.
And here’s the thing, our approach allows us to MEASURE and prove the impact of those solutions on your performance and growth.