Client Kick-Off Meeting Agenda: Nail Down Scope and Banish the Creep

Client Kick-Off Meeting Agenda: Nail Down Scope and Banish the Creep

Picture this: You’ve got a fantastic client closed. You’re psyched to get started and hand the project off to the account manager.  So, ...
Why Your Agency Needs a Client Onboarding Process

Why Your Agency Needs a Client Onboarding Process

86% of consumers say they’re more likely to remain loyal to a brand if it invests in onboarding content — welcoming them and educating them ...
Client Interview Questions & Insights

Client Interview Questions & Insights

Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Wait, what? Did he just say the most ...
How to Find the Cracks in Your Client Process

How to Find the Cracks in Your Client Process

CLIENT (internal dialogue): OMG they think I’m crazy. I just want it how I want it. Aaaaand it WILL most likely happen again! Oooops. ( ...
How to make sales hiring less confusing

How to make sales hiring less confusing

“No one can sell as well as I can,” says just about every badass agency owner that crushes sales Small business owners spend up to ...
Is your CRM System Leaving Money on the table?

Is your CRM System Leaving Money on the table?

“I just want to sell, I don’t want to spend time doing admin,” said one of my dear friends and a serial entrepreneur. According to SalesForce, ...

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