casestudy-mattMatt Cumming of Red Sky Media Increases Order Volume, Improves Systems, and Delights Clients with ScaleTime’s Custom Processes

Matt has a boutique design firm and is an incredibly talented and creative individual who produces impressive digital and print work. He was not, however, the most organized of mates in Australia. He can’t be perfect all of the time.

Unfortunately, Matt found himself taking way too many trips down to email hell, which would not make Dante Alighieri proud. Matt’s form of client communication would send him down the rabbit hole of failing to communicate deadlines or processes to clients.

Ruh-roh.

When he was in too deep, Matt stopped communicating. Completely. Zip, zilch, nada, crickets, and all. Naturally, clients were upset because projects weren’t being managed and deadlines were not stated or met.

As you can see, this was a serious problem for the health and longevity of Matt’s business. Fortunately, it was a problem we could fix.

Workflows, delegation, and processes, oh my!

Here’s how we did it:

  • Built repeatable workflows for Matt’s various projects
  • Captured points of delegation for the Red Sky Media team
  • Streamlined internal and external processes
  • Reconfigured client communication and feedback

Drum roll please . . .

Results

Matt was able to increase his workload by 300%. 

Wheaties and cans of spinach were not required. He was able to do this because of the repeatable, scalable systems we put in place to help manage his workload and streamline communications.

Clients were now happy with all the love and attention they needed while Matt and Red Sky Media continued getting results, taking names, and kicking butt.

Do you keep running into client communication SNAFUs and getting overwhelmed? You don’t have to live like this. Contact us, and we’ll fix it.

 

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