Digital Hyve Achieves 45% Increase in Quality Control, 32% Increase in On-Time Deliverables, 22 New Hires, and Hits Inc. 5000’s #5 Best Marketing and Advertising Agency

Digital Hyve is a full-service digital marketing agency with a solid client-first focus. Co-founders Jake and Jeff had experienced massive growth in their agency in its first years. Congrats, you two!

However, a lack of oversight meant things were beginning to fall through the cracks — womp womp womp.

Quality was dropping, and the client-first mantra was beginning to lose its shine.

With the arrival of a new baby (hello, sleepless nights), and the news that their account manager would soon be leaving the business, Jeff was particularly concerned about the oversight, processes, and metrics involved in running the company.

How could he translate these into effective onboarding processes and fewer headaches?

ScaleTime to the Rescue

Jeff and Jake approached ScaleTime with help reinstating and solidifying quality assurance. This involved a deep dive into Digital Hyve’s metrics (or lack thereof) and the development of systems that would ensure:

  • Seamless onboarding
  • Transparent metrics
  • Better workflows going forward

Together, we created scorecards for their team to help measure performance metrics, including:

  • The client’s ad spend
  • Cost per click rates
  • Percentage to target

And more. With the sheer number of accounts their team was managing, this was a wooly mammoth of a task.

But how do you devour a wooly mammoth? One bite at a time.

Next, we started working with the HR team to implement better workflows, ensuring fluid and uniform processes for onboarding new hires.

This was particularly crucial, as the agency was about to open a second office.

The S.C.A.L.E. Framework gives business owners their lives back.

Jeff did not want to be an account manager when he grew up. He wanted to be in charge of business development.

By implementing the necessary changes through the S.C.A.L.E. framework, Jeff could hand off the account management reins to a qualified new hire.

So, rather than long days and nights spent at the office putting out account management fires, Jeff got to spend more time at home with his new baby.

Results Achieved and Mission Accomplished

With the new processes in place, Digital Hyve continued its rapid growth and achieved spectacular results for its clients.

Business Journal News Network named Digital Hyve one of 2018’s Best Places to Work, and Inc. 5000 named them the #5 Best Marketing and Advertising Agency.

Are you ready to button up your business processes, hire some fantastic new people, and let your business run smoothly while you do whatever the h$ll you want?

Get in touch with us. Let’s make it happen.

 

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