Digital Hyve is a full-service digital marketing agency with a solid client-first focus. Co-founders Jake and Jeff had experienced massive growth in their agency in its first years. Congrats, you two!
However, a lack of oversight meant things were beginning to fall through the cracks — womp womp womp.
Quality was dropping, and the client-first mantra was beginning to lose its shine.
With the arrival of a new baby (hello, sleepless nights), and the news that their account manager would soon be leaving the business, Jeff was particularly concerned about the oversight, processes, and metrics involved in running the company.
How could he translate these into effective onboarding processes and fewer headaches?
Jeff and Jake approached ScaleTime with help reinstating and solidifying quality assurance. This involved a deep dive into Digital Hyve’s metrics (or lack thereof) and the development of systems that would ensure:
Together, we created scorecards for their team to help measure performance metrics, including:
And more. With the sheer number of accounts their team was managing, this was a wooly mammoth of a task.
But how do you devour a wooly mammoth? One bite at a time.
Next, we started working with the HR team to implement better workflows, ensuring fluid and uniform processes for onboarding new hires.
This was particularly crucial, as the agency was about to open a second office.
Jeff did not want to be an account manager when he grew up. He wanted to be in charge of business development.
By implementing the necessary changes through the S.C.A.L.E. framework, Jeff could hand off the account management reins to a qualified new hire.
So, rather than long days and nights spent at the office putting out account management fires, Jeff got to spend more time at home with his new baby.
Are you ready to button up your business processes, hire some fantastic new people, and let your business run smoothly while you do whatever the h$ll you want?
Get in touch with us. Let’s make it happen.