Co-founders Jake and Jeff had experienced massive growth at Digital Hyve in its first years.
However, a lack of oversight meant things were beginning to fall through the cracks.
Quality was dropping.
With the arrival of a new baby and the news that their account manager would soon be leaving the business, Jeff was particularly concerned about the oversight, processes, and metrics involved in running the company.
Jeff and Jake approached ScaleTime with help reinstating and solidifying quality assurance. This involved a deep dive into Digital Hyve’s metrics (or lack thereof) and the development of systems that would ensure:
Together, we created scorecards for their team to help measure performance metrics, including:
And more. With the sheer number of accounts their team was managing, this was a wooly mammoth of a task.
But how do you devour a wooly mammoth? One bite at a time.
Next, we started working with the HR team to implement better workflows, ensuring fluid and uniform processes for onboarding new hires.
This was particularly crucial, as the agency was about to open a second office.
Are you ready to button up your business processes, hire some fantastic new people, and let your business run smoothly while you do whatever the h$ll you want?
Get in touch with us. Let’s make it happen.