Frequently Asked Questions

The Basics

Why are there so many FAQs?

With all the agency owners I’ve worked with, I’ve come across every question under the sun. And so, I’m going to answer every question on the sun so that you have everything you need to make the right decision. And after reading through, if you still have questions … I salute you, and I encourage you to book a call to speak directly with one of our specialists. Read on and prosper

What is my ROI from working with you?

The almighty question. As a former researcher at UBS, the top Wall Street Research firm, I spent 16 hours a day looking at operating financial models, so I’ve approached the question of ROI from every angle. Because Clone Yourself is focused on operations, we cannot clearly say insert one dollar and get X back. This is not an investment in the topline of  revenue, but instead we are investing in the bottom line: profit.

And so, the more relevant question here is, “How does this increase our profitability?” So now I’m going to do that thing when I answer a question with a question. What happens when you increase everyone’s capacity and now your team can take on double the work? What happens if you have an additional 20 hours a week to invest in sales? What type of innovation and cool shit can you create when you are not bogged down with nitty gritty crap? How much money are you losing by continuing to operate this way? Everyone’s resources are different, but we do know that we can save clients 100’s of thousands of dollars within the next 5 years of going through our program.

Who is ScaleTime for?

CloneYourself is for any agency owner that wants to save more resources and make more money by delegating their business functions effectively. Our clients understand the’re losing money by running an unsystematized, disorganized, agency. If you are looking to SCALE your business and your team, ScaleTime is for you. We will  help you put better systems in place, optimize your processes, offload work, and be more efficient.

What is it?

Are you a consulting firm or software?

Ha! Well thanks for asking. We are a consulting company that helps agencies run smoothly. We are in the process of creating digital tools to do the same thing. Please ask us about our services.

I have a coach – how does ScaleTime differ?

Awesome! We are not a coaching firm. We will be your partner in making sure that your business grows and runs smoothly even when you are not there. We set goals together and provide deliverables and milestones to make sure your business has an operational foundation to grow on and see it through that growth.

How is ScaleTime different from other programs?

Most agency owners come to me after trying everything else a combo of: EOS, Built to Sell, E-myth, Checklist Manifesto, every webinar on the planet and more). Those things are great but there are always pieces missing – which is why our DIME (document, implement, measure, elevate) matrixed with our ScaleMap, which covers the 5 pillars ( workflows, tools, assets, training, and metrics ), makes our proven process people-proof.

I am a Checklist Manifesto convert. How is this different?

If you subscribe to the Checklist Manifesto, that means you have a ton of awesome workflows to run your business. What you’re probably missing are the training to onboard your people to those workflows, along with methodologies for quality assurance to make sure your people are performing at their best.

I am all in on  EOS, how do I make sure I don’t jerk my team from one idea to another?

CloneYourself is a perfect complement to the EOS System. I love EOS as it truly helps with vision and management, but there is a gap with  process implementation, which is where I come in. EOS consultants often send me their clients for process, and I send EOS 7-figure clients who need culture and leadership work. The fact that you are embedded with EOS only means that you will get results, better and faster.

I am thinking of plugging myself into the E-Myth ecosystem and calling it a day, thoughts?

I’m a big fan of their work, but what I’ve found is that they don’t have a great track record servicing digital based businesses. Also, measuring those systems rarely fits individual agency needs, and course corrections can be cumbersome, costing you significant time and money.

What About ClockWork? Everything Mike Michalowicz does is genius.

This is a good start if you have never delegated before and really want to start getting stuff off your plate. It’s a phenomenal beginners guide to delegation, and you will consume this in about 2 days. If you are having mindset challenges, not sure where to begin with delegation or have a brick and mortar – this is a great choice. However, if you want to be scaling to 100k a month or a week, you will need more advanced tactics, and CloneYourself is full of them.

One final note on our other systems...

Okay I am ending the book review here with a final note.. I have studied over 75 competitors of all types and I have not found anything that is more comprehensive or  puts your businesses results above their business profit.
How long is the commitment to your engagement?

Engagements vary depending on your needs and ability to implement to get the fastest results.

What areas do you typically assist with systemizing?

There are many areas depending on your business’s needs. The idea is to focus on the areas that will bring you long-term and short-term results. We help you manage clients, team members and quality more efficiently

Here is a list of areas. If you don’t see the area you are looking to improve, email us.

  • All your business workflows to operate the business so your reputation and quality grows alongside your cashflow
  • Client Onboarding to set up expectations and create better engagements
  • Streamline the proposal process to make it easier and receive money quicker
  • Sales Process so you can concentrate on closing and delegating the administrative pieces
  • Recruiting Process to build qualified team members
  • Onboarding and Training team members so you create culture from the get-go and stop repeating yourself 50 times a day
  • Engineering your team so that you can define a clear vision, values, and mission for your business that will give concrete culture  as you grow
Where do we meet?

We meet in a Zoom Virtual call. Time and travel are two obstacles that we have eliminated with virtual meetings. Consistency is vital. This is the best option.

How often?

This depends on the engagement.

How long do you work with your clients for?

Our engagements/programs start at 3 months and  will be with you every step of the way. Most clients stay with ScaleTime to build the major systems in their business. This allows us to work on all areas of your business. Like all systems, once a system is created, it needs to be stress tested and optimized.

How Does It Work?

Can my team attend the calls?

Yes, we encourage you to bring your gladiators, the person on your team helping you scale, to attend calls. The calls are designed to have the founder make decisions and the gladiator(s) to troubleshoot their implementation.

What results have your clients had?

Check out our customer stories

How fast can I expect to see results?

How fast are you willing to work? Processes are similar to creating a product. You build, you test, you iterate, you refine. The faster you can get through the cycle, while abandoning your ideals of perfection, the faster you will see results.

How many hours of “HW” do I have to do?

Typically, our clients are able to take 5+ hours of work per week off their plates in just two weeks, and start seeing bottom line improvements in 2-3 months.

Is there a community with this program?

Yes, we have a Slack tribe that is filled with all people in the programs and engagements.

Can I access this without the internet?

This question is here for people who are thinking “hmmm, can I do the split pay, download all the materials and cancel my cc payment before the next audit debit is due.” Nope, sorry. Trainings are in Kajabi and they do not have an offline mode and live zoom sessions will need data usage.

What type of accountability do you have?

I have extremely high standards for what your accountability should look like, because your results are my results. This is why I teamed up with a Harvard professor to create the scoring system we use in our engagements to measure your team’s performance, participation and delegation. Your scores are  reflected in your freedom chart that you take at the beginning and end of the program, your team’s monthly scaling scorecard and our programs leaderboard which compares your results to those of other teams.

Will this work for me?

What size businesses do you work with?

We work with digital businesses in the 500k – 5M revenue bracket to make the stress and growing pains of scaling go away.

Why should I do this now?

Your business operations are often the thing that can be left on the back burner . The thing is, those back burner issues become majoree fires if you leave them there too long, and they can blow up your business.

For those of you whose ops are on point, you know  that millimeter shifts in processes multiply the opportunities and profits in your business.

And for those whose chief need is accountability, we will make sure you implement and operationalize, and we won’t let you off the hook until you do. If you read the E-myth, Scaling up, Checklist Manifesto, Built to Sell etc.  and are ready to get your systems in place but still not sure how all these concepts are implemented for your business – we will help you.

Let’s rock it out. Because you can keep doing the same thing over and over expecting a different result. But that’s insanity! – Einstein said it, not me.

I have done other consulting engagements and they didn't work out… Why should this be different?

I get it. You have been burned before and you’re worried it will happen again.  I call this the ex-girlfriend fallacy. Just because it didn’t work, doesn’t mean that it won’t ever work out. You can never learn to love again (it’s corny but you get what I mean).

We are often the last and final stop in the world of “I have tried everything but it’s still not working. I need this to work.” The most common phrase we hear after a client signs up is, “why didn’t’ we do this before?”

If this feels like you, listen to one of my clients, Kham, speak about what made him pull the trigger. He was someone who had done it all and was hesitant to try something new.

This is him last year (fast forward to minute 2:15)

We designed the program to create and implement the systems that needed to ACTUALLY get executed. This is not group therapy where we work on mindset nor is it biz dev where I’m promising you sales. It’s hardcore systems improvement and optimization.

One of the other most common responses after someone joins us is,“I see the light, there is hope, I’m so happy to be in a group with other people going through the same thing as me!”

I am at capacity. I don't have time to start another engagement that wastes my time, that is my fear.

This may also sound like: I’m so close and the opportunities are coming from everywhere, but we are all drinking out of a firehose lol… How do I make it stop?

No one wants to protect your time more than me, and I know you can’t implement everything. That’s why we make sure there are people on the team to help out and things are delegated. I’ve consulted with 200+ agencies and this is designed to help you succeed. We have a bunch of hacks to make things efficient. I am obsessed with making it so my clients spend the least amount of time creating things and have all the support to do it.

I have an entire training playlist on youtube on how to train when you don’t have time to train.

Lastly, I don’t like wasting time. Hence, ScaleTime.

Now I want to turn the question around?

Can you afford to keep turning down opportunities and living in the weeds? Can your health? Your sanity? Or your family?

I know this one was long, but it breaks my soul that you would not join a program that creates capacity because you have no time. The irony kills me a little every time I hear it. I’m half-zombie by now. 🧟‍♀️

But I am here to champion your success.

What if I realize I have to fire someone?

Questions about letting people go are alwaysss tough. We will evaluate your profitability and help you make the critical decisions that keep you competitive and let you sleep at night.  One of the huge benefits of implementing amazing systems is that you will never feel trapped by a team member or afraid one will bail on you. In creating processes, you create a culture that is ready, excited and brave enough to scale with performance.

Can I join if I don’t have a team?

It depends… talk to one of our strategists and we will let you know.

It sounds like you have some tools you use for the engagement. Will there be an additional expense to invest in the tools you use?

It’s all included. We ask you to use Slack for our community, and Kajabi for our trainings. Both are free. I hate additional invoicing so I am super transparent – there is zero additional costs to your participation. We will also do an exercise called the SaaS chop to check out any misc. tools you may be using to see where you can cut costs. (Most of our clients are pretty lean and last month, we saved a client 21k for the year, it was pretty sweet.)

Will I be expected to change my business apps?

It depends. Do you like them? Is your team using them? Is everyone on it consistently? I’m tech agnostic and I actually don’t care what you use as long as it works, it’s affordable, it’s consistent, the team uses it and we can do reporting and dashboards off of it. If that’s not the case,  I’ll help you find tools that fit your current tech ecosystem and protect the bank.

Do you help team members figure out how to do stuff on their own?

Our focus is not on communications, leadership or team drama consulting, but because we are creating processes and performance that impact teams, we do end up hitting these buckets.  As a result, we often have better teamwork and communications across teams.

We’ve had clients who were dealing with situations where things were falling through the cracks, and  all of their account managers were pointing fingers at each other, no one taking responsibility.By putting in systems and processes, we create transparency and accountability. Then you can see who’s working together, how handoffs are  created, how teamwork is formed, who is doing a good job and who isn’t.