How to Scale Your Agency Intelligently

Today’s guest Juliana Marulanda is the founder of Scaletime, an operations-focused consultancy dedicated to helping agencies run like well-oiled machines so owners can build a valuable asset.Juliana delves into the when and how of scaling and the challenges agencies must stay ahead of during growth periods. From delivering relevant reports, hiring, project management, and client hand-offs, Juliana shares her exact process for growing with grace.What You Will Learn:

  • How Juliana brought Wall Street operational best practices to the digital agency space
  • Common mistakes Juliana sees when it comes to pricing
  • Protecting profitability and avoiding penalizing clients when the project shifts in scope
  • Juliana’s recommendations for the ideal client meeting cadence
  • The importance of the division of duties within the team
  • Helping the client when they come across unexpected forces impeding growth
  • Achieving the right level of communication among team members
  • Platforms and tools that should be eliminated in the workplace
  • Some current trends in hiring and the commoditization of the freelancer marketplace
  • The importance of budget and foresight when investing in technology tools
  • Identifying the right time to scale your agency

Juliana Marulanda

ScaleTime Founder

Juliana Marulanda is a business operations expert, speaker, and the founder of ScaleTime. With over 20+ years of experience across Wall Street, the non-profit sector, technology startups, and family-owned businesses, she now helps service-based businesses. For the past 3 years, ScaleTime has implemented custom processes and systems for on-boarding clients and team members, deal flow, and streamlining day-to-day operations, resulting in consistent rapid revenue growth and reclaimed time for their clients. She studied at the London School of Economics and received a BS in Economics from Trinity College, where she graduated with honors and was the recipient of the prestigious Pi Gamma Mu award.