Have a project management tool that doesn’t really project manage well? Ouch! Almost thought you could make it work? Well, you’re ...

Hire a project manager, they said. It’s gonna be awesome, they said. But the projects still miss deadlines, productivity is low, and the ...

Picture this: You’ve got a fantastic client closed. You’re psyched to get started and hand the project off to the account manager.  So, ...

86% of consumers say they’re more likely to remain loyal to a brand if it invests in onboarding content — welcoming them and educating them ...

Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” Wait, what? Did he just say the most ...

CLIENT (internal dialogue): OMG they think I’m crazy. I just want it how I want it. Aaaaand it WILL most likely happen again! Oooops. ( ...